- Assisted DDS in dental procedures, cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prepare for patients while maintaining health and safety protocols as per WHMIS regulations.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

- Adopted a customer-centric approach to foster strong consumer relations to exceed daily store sales target and individual performance KPIs
- Processed daily POS transactions with a high degree of accuracy and efficiency
- Reconciled nightly cash balances and completed end-of-day results reporting
- Led the training and mentorship of new staff members to embody core teamwork and collaborative ethos to enhance overall workplace productivity in a fast paced environment

- Answering and re-directing inbound calls to ensure all operations are planned and organized
- Conflict mitigation and resolution provision to deliver enhanced service to new and returning customers
- Managed inventory and internal data to process information and to make sure all supplies were in stock and in budget

- Project was in association with Build Your Smile Dental Foundation
- Managed the project budget and allocated sponsors for the event to obtain the best possible pricing

- Obtained engagement of 500+ students
- Ensured the project team understood all aspects of the project including their respective responsibilities and set deadlines